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Engineer Desktop Development

VIC, Melbourne
Posted on 27.02.2017
50.00 -> 57.00 Per hour

CBD Location
12 Month Contract
Must Have Experience Working In A ITIL Environment

This organisation is currently seeking and Engineer Desktop Development to sit within a team that delivers stable and secure enterprise desktop services to their customer departments.

The activities undertaken include developing and deploying periodical software maintenance and updates to the desktop/notebook/MFD/ printer fleets; troubleshooting and resolving incidents; contributing to problem identification and resolution; testing and integrating devices (notebooks, desktops, printers, etc.) into the companies managed services and systems; service call queue management and delivering managed service requests and contributing to the alignment and standardisation of components across the various managed desktop environments.


  • Perform duties and preventative maintenance to ensure that services provided maintain high levels of availability, performance, security and efficiency
  • Undertake complex and specialised technical investigations to resolve 2 nd and 3 rd level specialist engineering issues and work assignments (incident, problem, change and release) to a high standard and within service level targets
  • Perform operational and project activities within the organisations ITIL based service management guidelines and security policies and standards
  • Provide specialist and authoritative technical advice to stakeholders on products, issues, improvements and processes and maintain an expert understanding of applicable technologies
  • Perform complex research and analysis to support accurate and technically sound recommendations and undertake approved system testing activities

Technical Knowledge:
  • Administration of Microsoft ActiveDirectory including group policy planning, design, implementation and support
  • Significant experience using the following systems, devices, tools and products:

- Enterprise virus protection/personal firewall software products, Intel/Mcafee ePO

- Microsoft based print services

- Microsoft Applocker or other whitelisting technologies

- Medium to large sized multi-function devices

- Microsoft System Center Configuration Manager (SCCM) or equivalent

- Developing scripts using Powershell or VB script

- Knowledge of Windows Installer technology or equivalent
  • Experience working with ITIL aligned processes and applying the methodology to the development of desktop access systems
  • Significant enterprise level desktop administration, maintenance and support experience in a large complex commercial environment, including proven expertise in maintaining and supporting Windows 7,8 and 10, Microsoft office including O365 and Lotus Notes

About You:
  • Customer Service Focused
  • Results Orientated
  • Outstanding communication and interpersonal skills
  • Enjoys working within a team

This role will be suitable for a vibrant individual who thrives while working within a team. If this sound like you please click "Apply Now" or call Nikki Wampler in our Melbourne office 03 9623 6509.

How to Apply?

Click on the link below

Click here for more information about this job

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