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Web Support Lead

Full Time
QLD, Brisbane
Posted on 03.09.2017

Do you have a range of skills from web development to conflict management?
Do you enjoy analysing and investigating defects and bugs?
Have you always excelled at people management skills? Tthis is the job for you!


    • Do you have a range of skills from web development through to conflict management?

    • Do you enjoy analyzing and investigating defects and bugs?

    • Have you always excelled at people management skills? Then this is the job for you!



    Join an organisation who is a global leader in their industry and lead the Web Support division to facilitate bug fixes and defects.

    You will be joining a large team of professional developers, designers and testers who are extremely proud of what they do. You will understand the true meaning of team work and will be able to network with the best talent in the web development industry.

    This is a fantastic opportunity to use your front end development skills to lead the support division of this large organisation. You will be the "go to" person for defect triage for external business stakeholders. This will see you responsible for analysing and making decisions on which defects are business critical, then working with internal and external teams to facilitate bug fixes and problem solving.



    Roles and responsibilities:


    • High level of collaboration with internal and external teams as well as other stakeholders

    • Identifying and analysing bugs and defects provided by stakeholders

    • Facilitate bug fixes with internal and external teams using Jira

    • Testing development releases

    • Create and set-up support structures and frameworks to facilitate requests

    • Progress report to upper management as well as external stakeholders

    • Reading and understanding HTML,CSS when necessary

    • Writing user stories, acceptance criteria and quality assurance





    Required skills and capabilities:


    • Ideally from a web development or support background

    • Must have high level of interpersonal and communication skills

    • Must have conflict resolution and negotiation skills

    • High level of prioritization, team work and problem solving skills

    • Account / client management experience would be favorable

    • Experience in agile web development environments using Jira and confluence

    • Ability to understand PHP, HTML, CSS, JavaScript

    • Ability to work with competing priorities and under high pressure

    • Enjoys problem solving and resolving issues



Enquiries can be made to Soraya Hosseini at Hudson in our Brisbane office on (07) 3258 8401 quoting Ref. No. 4B/25507. Your application will be treated in the strictest of confidence.

How to Apply?

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